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Delivery Charges

Deliveries

All UK post code orders are sent either by next day delivery costing just £4.99 or on a 3 to 5 day delivery which is Absolutely Free.

We now post mainland europe for just £4.95 per item. All customers ordering from outside the UK please order without postage and we will then invoice you for the postage amount separately.

If you need your order quickly then our next day delivery service is available for just £4.99 per order of you oder by by 2.45pm and then you will  receive your order the next working day.

All orders are dispatched from our UK base located in Somerset Monday to Friday using either Hermes and the Royal Mail for our standard free delivery which normally takes between three and five working days or Interlink Express next working day premium delivery service for just £4.99 per order. Order several items and the total deivery charge for next day delivery is just £4.99

Customers are emailed as soon as the order is dispatched and provided with full tracking details.

 

How much is the total postage and packing charges for deliveries to other Countries?

We are able to post to the rest of Europe at £4.95 per item. For all other Countries orders are delivered at £10.00 per item. Just order as normal and we will invoice you separately for the postage amount.

 

How long will it take to get my order?

We dispatch Monday to Friday from our new purpose built warehouse in Somerset and use MyHermes tracked or the Royal Mail three to five day delivery service and Interlink Express for next working day delivery if requested. For deliveries outside mainland UK we use the Royal Mail by Air service

 

Will I know when my order has been dispatched?

A: Yes we email all customers telling them that we have dispatched their goods. You can even track your order if you wish by visiting the web site detail we provide you with.

 

Can I place my order by phone and buy at the web only price?

Yes just phone our sales team on 01963 362494 (there are here from 9.00am to 10.00pm 7 days per week) or leave us a message via the green help button and we will phone you back.

 

Can I pay in my local currency?

Yes PayPal processes all our payments and accepts any currency.

 

Do I need a PayPal account to pay?

No, you can pay with any Credit or Debit card the choice is yours. Alternately just phone us on 01963 362494 and place your order direct with us.

 

How do I return the shoes and receive a different size or a refund?

FREE EXCHANGES & EASY RETURNS ON ALL PURCHASES returned in an as received condition within 60 days of purchase. (Extended to 60 days so purchasing for Christmas is made easy)

At Boat Shoes UK our aim is to make the return's process as easy and as simple as possible.

If you need to return an item then just email us requesting a postage label. We will then email you a label. You don't need to add any postage charge to this label, simply package your shoes securely and take them to your nearest Post Office.
Get a proof of postage & they will send the shoes back to us.

As soon as the shoes come back we will exchange them for you and return the exchanged item completely free of any postage charge. If you require a refund then we will deduct just £3.00 per item from the original purchase price to cover the return postage costs and the balance will be fully refunded to you.

This free exchange service  is limited to once only per order and customers  returning unwanted items for a refund, that have aready been exchanged will be charged £3.00 per item for the postage label,plus a further £3.00 per item for the postage cost of returning the original order for exchange.

The customer is responsible for the cost of return unless they use our easy returns system.

We only offer our easy exchange service for UK post Code areas. Outside this area the customer is responsible for returning items to us.

If you wish to send the goods back yourself, please send them to;

Rest & Play Footwear Ltd
Unit 2 Marsh View
22A Marsh Lane
Henstridge
Somerset
BA8 0TG

I have not found the answer I was looking for what should I do?

Just click on the "green help tab" and either leave a message or talk with a real person via the live chat.

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